Will-Call Extends Accessibility for ALS Patient on Legacy Jeron Nurse Call System
Maple Lawn Nursing & Rehabilitation leverages Will-Call to give independence back to a resident in need
Facility Overview
Maple Lawn Nursing & Rehabilitation, located in Oklahoma, is a trusted care facility with a long-standing commitment to patient-centered solutions. When a critical need arose for a resident facing advanced ALS, the team at Maple Lawn demonstrated determination, collaboration, and ingenuity in solving a complex nurse call access issue.
Challenge: Nonstandard Call System with a Patient in Decline
Miss Jaylee, a resident with ALS, had reached a point in her illness where standard call light systems were no longer functional for her. Her condition had progressed to the stage where fine motor control was nearly impossible, and anxiety over not being able to call for help had increased significantly.
The problem was compounded by the facility’s infrastructure. Maple Lawn was using a legacy Jeron nurse call system with a round 8-pin connector—a format incompatible with traditional ¼-inch plug-based solutions like Will-Call. There was no off-the-shelf compatibility.
Finding the Solution
Shanda, a staff member with a personal connection to the patient, began researching alternatives online and found the Will-Call Test Drive program. She reached out to determine if Will-Call could support their unique hardware.
After identifying the nurse call unit via a photo, the team at Will-Call confirmed it was an older Jeron system no longer in standard production. Working together, they determined that with the right adapter cable, Will-Call could be made fully functional on this legacy system.
Collaboration and Customization
Tina Exina, a 37-year veteran at Maple Lawn and Medical Records/Central Supply lead, worked directly with the Will-Call team. Along with her colleague Candice (CNA/CMA), Tina tested and selected various components with a mix of trial and error to ensure compatibility, comfort, and consistent performance for Miss Jaylee.
From mic placement to cable routing and system mounting, every element was fine-tuned to support Miss Jaylee’s physical condition. Their dedication was instrumental in getting the right configuration in place.
““We have never come across a problem we couldn’t solve, but when we needed another form of call system for our patient with ALS, this was different. Will-Call was exactly what we were looking for.””
Result: Restored Confidence and Independence
With the final setup in place, Miss Jaylee regained the ability to call for help independently using only her voice. Her anxiety has decreased, and both staff and family members have noticed a marked improvement in her emotional well-being.
“She is much happier and feels more independent and not so afraid now that she is able to call for help on her own.”
Tina also expressed how valuable the Will-Call Test Drive program was—not only in identifying viable use cases but also in enabling real-world testing in diverse hardware environments. Thanks to this program and the team’s commitment, Miss Jaylee now has access to care in a way that meets her physical capabilities.
Technical Overview: Legacy System Compatibility Achieved
Maple Lawn’s Jeron system required a custom 8-pin round adapter cable to bridge the Will-Call output into the existing nurse call station. Once adapted, Will-Call functioned the same as with any standard system: voice commands triggered a call light via a dry contact interface.
The system remains completely offline, uses no Wi-Fi or Bluetooth, and runs on a low-voltage hospital-grade wall adapter, making it ideal for legacy systems and strict compliance environments. Setup was handled by in-house staff with remote support, and no changes were needed to nurse call workflows.
Conclusion
This story highlights what’s possible when a facility’s experience meets a technology team’s flexibility. Maple Lawn Nursing & Rehabilitation, led by professionals like Tina and Shanda, proved that even outdated infrastructure doesn't have to limit patient care. With Will-Call, residents like Miss Jaylee can regain control, even in the face of progressive disease.
Learn More
Explore how Will-Call works with legacy and modern systems alike at will-call-nurse.com